Claims Support Specialist I (Morrisville)

Employment Type

: Full-Time


: Miscellaneous

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Division or Field Office:

Philadelphia Claims Office

Department of Position: Claims Department

Work from:

At Erie Insurance, youre not just part of a Fortune 500 company; youre also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.

Position Summary

Under moderate supervision, performs basic clerical activities.

  • Hours for this position are 9:00 a.m. to 5:30 p.m.
  • Duties and Responsibilities

    Performs general clerical and office duties, including answering phones, filing, copying/imaging, faxing, processing and distributing mail and preparing items for destruction.

    Greets, screens and directs visitors to appropriate personnel.

    Generates, sorts and distributes automated form letters and processes checks.

    This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.

    Competencies Ability To Maintain ComposureDetail OrientationDeveloping And Maintaining RelationshipsInformation Management SkillsInterpersonal CommunicationJob-Specific KnowledgeOral CommunicationPlanning And OrganizingProblem AnalysisService OrientationStress ToleranceTime ManagementWriting Skills Qualifications

    High school diploma or GED required. Demonstrated ability to type a minimum of 35 words per minute and 80 net data entry keystrokes per minute preferred. Completion of LOMASelect tests required. Passing score on LOMASelect tests required. Office or general clerical experience preferred. Valid driver's license preferred.

    All Employees with a telecommuting arrangement in which they consistently work remotely during part, or all, of their work schedule must have in their regular remote work location, access to business class internet service providing 3 megabytes (3 MBs) or more of bandwidth. For this purpose, business class internet means internet service with a static IP address, dedicated connections and guarantees or service level agreements (SLAs) addressing relevant performance characteristics. The internet service bandwidth requirement is subject to revision from time to time based on the requirements of ERIEs systems.

    Physical Requirements Lifting 0-20 lbs; Frequent (50-80%)Lifting 20-50 lbs; Occasional (<20%)Lifting Over 50 lbs; Occasional (<20%)Driving; Occasional (<20%)Pushing/Pulling; Frequent (50-80%)Manual Keying/Data Entry; Frequent (50-80%)Climbing; Rarely

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